The Phone Satisfaction Survey Process allows you to send a pre-recorded customer satisfaction survey to any customers you choose. To start using the phone satisfaction survey, simply add your customers phone numbers to the system. You can add records by uploading an Excel file. There is an example Excel file that displays how to format the records.
When the system calls your customer, your shops name will be read in the opening message. If you customer does not answer the phone, the system will leave a message for the customer informing them that your shop is concerned about your satisfaction. The message will encourage the customer to call your shop if there are any questions or concerns.
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