Communications
JetCom has a variety of services that work together to help your business increase sales and profitability. The core of the JetCom solution that will propel your business forward is our Customer Relationship Management (CRM) program. The JetCom CRM program goes way beyond the typical CRM solution many business have become accustom to. Using professionally designed websites, social media pages and email templates, all forms of digital communication, combined with traditional US Mail services and a custom phone app your business will be at the forefront of technology and take complete control of your communications.
Just the right amount - Businesses want to make sure that customers receive their messages. However, they also don’t want to “over-do-it.” This is the exact reason JetCom built the Multi-Method Intelligent Contact Campaigns. Contact campaigns can be designed to use all forms of communication, phone, email, text and snail mail in any order the business desires. The best part is that when customer responds to any message, all subsequent messages are suppresses. The business gets the message across and they don’t have to worry about customers receiving additional communications.
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Doctors do it, dentists do it, salons do it and now it’s time for auto repair facilities that make appointments to remind customers when appointments are near. People are becoming more and more dependent on technology and the convenience it provides. Businesses can capitalize on this situation and start scheduling customers for future visits. Doing so will increase repeat business and compress the time between the average customer’s visit.
The JetCom Appointment Reminder program uses the Multi-Method Intelligent Contact System so customers will receive the message as efficiently as possible, either as a text, email or voice mail, or any combination they prefer.
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Contact Campaigns are used to communicate all important messages and requests to your customers. All contact campaigns use Multi-Method Intelligence, when a customer views any message, subsequent messages are not sent.
One of the most powerful aspects of the contact campaign is to remind customers when important services are due. The JetCom program reads directly from your shop management system and knows when customers have not returned for recommendations you made during previous visits.
Also, we know when each of your customers vehicles manufacture recommended services are almost due. Use a contact campaign and an appointment reminder to help your customer plan for important services.
You can send an email, a text, a phone call sent or any combination of these methods. The key is to make sure your customer receives your message.
Things to consider for a campaign
Oil changes, tire rotations, manufactures services, alignment checks, facility suggested services
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Once you sync your Management System with JetCom your customer data is automatically uploaded and accessible through our web portal. Your management system “Do Not Market” list is automatically updated to the JetCom DNC. You can easily add or remove customers from the DNC list. You get statistics about your customers and Add services and personalized options of communication for each customer. Store their data and preferences for their individual requirements. It is easy and maintained across the platform of all JetCom services options.
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There are numerous reasons to survey your customers and JetCom will automat all aspects of your customer satisfaction management program. First you want to survey your customers to find out if any customer is not 100% satisfied. If you discover a dissatisfied customer, you can make attempts to turn them around. Even if you don’t completely turn them around, just by interacting with them you retain some of their loyalty. Secondly, the customer satisfaction reports help you identify sources of reoccurring satisfaction issues.
Once you have positive reviews about your location we want to help you use that valuable info and let the world know about what great service you provide. JetCom automates a process that pushes your review info to all major search engines. Next we regularly post notes to your social media accounts letting everyone know how hard you work to keep your customers happy.
The best thing about the JetCom Customer Satisfaction Survey process is that we can use up to 3 methods or any combination of those methods to invite customers to participate, phone, text and email. The multi method customer satisfaction survey process obtains the highest participation rate. The methods and number of attempts are usually staggered by time (21 to 51 hours). The phone survey allows you to send a pre-recorded customer satisfaction survey to your customers. The customer interacts with the phone system by pressing corresponding buttons to answer questions. The email program sends a satisfaction survey invitation to each customer that has an email address but is not on your “do-not-email” or “do-not-market” list. To start using the phone satisfaction survey, simply download the SMS data transfer tool and your customer information will automatically be loaded into the system and the process will begin.
You can also add customer info by uploading an Excel file, setting up an ftp transfer or data transfer application.
CSI Survey emails are packed with new business value.
Make the most out of every Email sent. Embedded in your emails are buttons your customers can click on to easily refer a friend, request an appointment, goto your website, join your social media sites, and/or request a quote.
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It is very important to respect the wishes of customers who do not want to be contacted. Adding customer you fagged as “Do Not Market” or “Don Not Email” is totally automated and simple to manage. You can view each customer and individually add or remove their phone and/or email information to and from the DNC list.
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JetCom takes direct mail marketing to the next level and allows you to integrate your mail program in with your phone, email and text message programs. Imagine a world where you can deliver an important message to your customers via electronic methods first then only send direct mail to customers that do not respond electronically. That’s going green as possible and still getting the message out.
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Another aspect of the JetCom Customer Relationship Management solution is the refer-a-friend button sent out on every email and linked to the user's website. Special promotions can be developed to entice new customers by having current customers refer their friends. As an example, for every 3 friends a person refers that successfully becomes a new customer will earn the referrer a discount, free service or product.
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Another aspect of the JetCom Customer Relationship Management solution is a request a quote button sent out on ever email and linked to the shop website. Once the user clicks on the button they will be directed to a page with a form they can fill out to request a quote for service or additional information. Learn even more
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Maintain automated communications with a pre-corded message sent out to your customers such as a service reminder, an annual checkup reminder, customer satisfaction surveys or even a thank you for their loyalty. Messages can be played to your customer’s voice mail, live call or both.
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The untapped market for potential customers are those that just moved to your area. With the JetCom New Mover Marketing Program you can access recently relocated consumers who may need to find businesses just like yours. You can see all the vital information like:
- Move distance,
- Approximate move date,
- Name,
- Address
- Phone number
- Estimated age
- Rent / own status
With just a few clicks you can send a postcard, text and or phone call welcoming your new neighbors.
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QR Codes are a fast way to get information to customers. The QR code allows a user to use a mobile device app to capture the code that is printed and immediately they will be redirected to a website address or social media site without the need of typing anything into a browser page. These codes make it easy and fun for a user to quickly access your information, take a survey about your company or go directly to one of your social medial sites.
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Many customers prefer to communicate via text messaging. However, for a business owner to communicate via a cell phone with his customer is simply not practical. Therefore, JetCom provides our CRM customers a web chat portal. Businesses can use a page in the JetCom Resource Center to communicate with text messages to their customers. The system tells the user when a phone number is texting capable and sends the message to the customers cell phone with the businesses name in the “From” section.
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